Thriving in today’s healthcare workplace requires creating teams skilled in cross-cultural communication to build a culture of inclusivity and personal empowerment. This session explores how organizations that prioritize cross-cultural communication enhance staff retention and quality improvement by developing emotional intelligence, empathy, connectedness, team cohesion, and resilience. Attendees will gain a clear understanding of the value of cross-cultural communication and practical, actionable steps to implement these principles effectively in skilled nursing facilities, assisted living communities, hospice, ID/DD and homecare settings.